Knowledge Capture System: Ever need to know how something was handled two years ago, and the only answer is "ask so-and-so, if they still remember"?

Ever need to know how something was handled two years ago, and the only answer is "ask so-and-so, if they still remember"? (That's not a knowledge base. That's a hope.)

Most operational knowledge in ministries and nonprofits isn't lost, it's just never made searchable in the first place.

➟ 5 to 10 structured interviews with the people who actually run things

➟ Thematic coding turns interviews into a documented reference by department

➟ A repository structure the team can keep building without outside help

✅ Answers exist in a document, not just in someone's memory

✅ Onboarding gets faster because the reference already exists

✅ The org stops relearning the same lessons every few years

If the answer only lives in one person's head, it isn't actually documented.

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