Knowledge Capture System: Ever notice the org chart says one thing and the actual workflow says something completely different?

Ever notice the org chart says one thing and the actual workflow says something completely different? (Most institutions run on the second version. Almost none of it is written down.)

Every organization has an official process and a real one. The real one is what keeps things running, and it usually only exists in a few people's heads.

➟ Interviews capture how departments actually function day to day

➟ Coding turns raw interviews into an organized operational reference

➟ The reference stays scoped to operations, not sermon or teaching content

✅ The real process gets documented, not just the official one

✅ New staff learn how things actually work, faster

✅ Institutional knowledge stops depending on any one person staying forever

The org chart isn't the problem. The unwritten version underneath it is.

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